Why join Rolls‑Royce?
At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls‑Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Job Summary:
As the People Service Operations Manager at Rolls-Royce, you will lead the HR Teams & support the transformation of our services. At the heart of your leadership will be our strategic "Three E’s" framework: driving operational Efficiency through lean automation, ensuring process Effectiveness by maintaining world-class standards, and delivering a seamless Employee Experience at every touchpoint. You will be responsible for daily service delivery, the strategic management of HR operations, optimizing global processes, and building a high-performance culture within the GBS structure.
What You will be doing:
- Leading end-to-end HR operations in the region, ensuring service delivery meets the highest quality and timeliness standards. (according to targeted SLA/KPIs)
- Designing and implementing process optimization / changes to increase efficiency and enhance the Employee Experience.
- Acting as a key partner in global organisation: aligning & implementing HR policies and tools according to global standards.
- Overseeing the operational BAU and managing relationships with key business stakeholders and external vendors.
- Ensuring best in class service delivery across sub-teams, according to local regulations (internal & external)
- Improving current ways of working & maximizing the potential of systems (Workday and ServiceNow platforms)
- developing and Inspiring team leaders/ members while ensuring talent retention and engagement within the organization.
- Aligning HR initiatives with business objectives both for Polish and German regions
- Facilitating transitions and changes of HR services
- Fostering a collaborative and high-performing team environment.
Essential Requirements:
- A minimum of 8 years of experience in Leadership, with at least 4 years in HR managerial role within an international environment.
- Experience in change management and services transition. (in a global environment).
- Fluency in English (C1/C2 level) and German (C1/C2).
- Practical experience in managing complex HR processes on an international scale.
- Knowledge and practice of HRIS systems (Workday preferred) and Case Management tools.
- Strong analytical skills – ability to make data-driven decisions.
- University degree (Management, HR, Business Psychology, or related).
What do we offer:
- Private healthcare and group life insurance
- Annual bonus
- myBenefit platform/subsidy for Multisport cards
- Internet and electricity allowance for remote work
- Increased funding for the Employee Capital Plans (PPK) program; Rolls‑Royce Sp. z o.o. contributes 3% to this program
- Additional vacation days based on length of service with the employer
- Hybrid work model (2 days in the office / 3 days from home)
- Work in a modern office located in the Krakow centre – the Unity Tower (ul. Lubomirskiego 20)
The Kraków Rolls‑Royce Global Capability Centre represents an exciting new chapter in the growth of Rolls‑Royce Group Business Services. Designed to support global operations and employee services, the Centre is a key hub for enabling operational efficiency and strengthening global business processes. It delivers exceptional services across finance, procurement, HR, Data Analytics and Service Management.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls‑Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls‑Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Please note that all applicants will be subject to Poland right-to- work check as part of the recruitment process
